A visit to the hospital, whether for a routine test or an unexpected emergency, can be a stressful experience. When you're an expat in Tenerife, the language barrier can add a significant layer of anxiety. Understanding medical terminology, filling out forms, and communicating your symptoms accurately are all critical for receiving the best possible care. This guide explains what to expect.

Routine Appointments vs. Emergencies (Urgencias)

It's important to know where to go. For most planned procedures, you will visit the main hospital for a consultation or test. For sudden and serious issues, you should go to the emergency department, known as Urgencias.

  • Routine Visits: These are for scheduled appointments like X-rays, blood tests, specialist consultations, or planned admissions. You will have an appointment letter ('cita') telling you the date, time, and specific department to go to.
  • Emergencies (Urgencias): This is the A&E or ER. You should go here for serious medical issues that require immediate attention. In a critical emergency, the number to call is **112**.

What to Bring With You

Being prepared can make your visit much smoother. Always try to have the following with you:

  • Your Spanish public health card (if you have one).
  • Your private health insurance details or European Health Insurance Card (EHIC/GHIC).
  • Your TIE or Residencia card and your passport.
  • Your appointment letter (`cita`) if it's a planned visit.
  • A list of any medications you are currently taking.

Why Clear Communication is Non-Negotiable in a Hospital

In a medical setting, there is no room for error. A small misunderstanding can lead to incorrect diagnoses or treatments. Relying on translation apps or the goodwill of busy medical staff is a risk you shouldn't take with your health.

You need to be able to:

  1. Describe Your Symptoms Accurately: Explaining the exact nature, location, and severity of your pain or symptoms is vital.
  2. Understand the Doctor's Questions: Medical history and lifestyle questions are crucial for a correct diagnosis.
  3. Give Informed Consent: You must fully understand a procedure, including its risks and benefits, before you agree to it.
  4. Comprehend Your Diagnosis & Treatment Plan: Leaving the hospital without a clear understanding of your condition or the instructions for your medication is a recipe for disaster.

How a Professional Medical Interpreter is Your Advocate

Having a dedicated interpreter by your side removes the stress and uncertainty. We act as your advocate, ensuring nothing is lost in translation. We can accompany you to any hospital appointment, providing clear, accurate, and confidential interpretation between you and the healthcare professionals.

From checking in at reception to understanding complex medical discussions in the consultation room, we are there to ensure your voice is heard and you have total clarity about your health. It's a small investment for invaluable peace of mind.